Operation Management and Quality Management Essay

Operation Management and Quality Management - Essay Example However, quality management remains an under-researched concept in strategic resource management (Powell, 1995). The standards provided by the ISO 9000 (ISO) were developed from the ISO/TC document, and quality management criteria is now used in corporations across the globe which have been taken up by over 880, 000 corporations in over 161 nations (International Organization for Standardization, 2006). As such, the ISO is a generic management system benchmark for quality management expectations in business due to; its customer-centered approach to their needs and requirements; its regulatory requirements; its orientation toward customer satisfaction; and commitment to continual improvement achieving these goals (International Organization for Standardization). An individually owned corporation that has successfully implemented the ISO standards is FEXCO in County Kerry, Ireland, is an internationally recognized competitive company (FEXCO, 2006a). The corporation provides world wide payment services for both corporate and public markets, for activities such as financial transfers, bureau de change and currency conversion. On average, FEXCO processes 19 million transactions annually. Over 1,400 staffs are employed with the company, almost half of them being based in Kerry, and the others located in country offices in countries such as the United Kingdom, Spain, Malta, Australia, Finland, Denmark, Sweden, Dubai and the USA. Predominantly, FEXCO has adopted ISO 9000 guidelines to assist with decision making with regard to information technologies (IT), and country and currency codes. The corporation first implemented the ISO code in 1996.FEXCO displays its commitment to ISO principles in its description of its core competencies and values; a commitment to the best technology, staff and services; a focus on the customer (i.e., people matter); a desire to form long-term relationships with stakeholders; transparency and accountability of corporate practices; embracing innovation and treasury management; and having technology driving the global payment transactions (FEXCO, 2006b). The organization was recently awarded the Payment Card Industry Data Security Standards (PCI DSS) compliance accreditation for its excelling efforts to implement technology that secures cardholder account data security. The award is an example of the effectiveness of ISO principles, as further elaborated by Managing Director of FEXCO, Dermot O'Shea: We are delighted to have received this important payment card industry accreditation. As FEXCO deploys its Dynamic Currency Conversion solutions internationally, it is vital that we are accredited by the Visa AIS and MasterCard SDP programs to ensure a high level of confidence for our ever-growing customer base (FEXCO, 2006c). With regard to its focus on continual improvement of staff, FEXCO has drawn on ISO standards to develop managers by providing them the opportunity to pass a Diploma in Management FEXCO, 2006d). Working in conjunction with Carole Hogan & Associates, the managers were accredited by the Institute of Commercial Management, a world renowned Foundation that provides high quality education. The Diploma was initiated in February of 2005 in Kerry, and aims to expose new managers to an overview of corporate culture, procedures, guidelines (e.g., ISO 9000) and goals. Identify the

MPH502-Introduction to Public Health (Module 3 SLP) Essay

MPH502-Introduction to Public Health (Module 3 SLP) - Essay Example In this step it is assessed as to how much a certain disease is prevalent and what has been done in this regard. In this step the government takes data of different hospitals and analyzes which disease or disorder is increasing and needs to be addressed. It also analyzes if the health care programs are fulfilling the needs of the individuals who are suffering from such problems. Moreover all this is analyzed by the government officials and specific figures are taken. These figures are then compared and a proper research method is carried out to see how much the disease has affected people and how much is being done in this regard. This particular step is mainly developed by the federal government as they are the ones who design policies. And it is the state and local governments who have to follow these policies later. In this step specific policies are developed so as to counter act on the analysis of different diseases that have been found in the region. These policies also include health care programs for workers and other civilians. Programs such as Medicare, Medicaid and Children’s Health Insurance program are examples of the policies designed by the government. These programs help to provide insurance to those people who have a low income or are above the age of 65. Similarly environmental policies are also implemented which aim at lowering the incidence of a certain disease such as the swine flu. All these policies were developed in the aim of lowering the prevalence of a certain disease and increasing health coverage to all the individuals living in the society. However more policies are needed regarding the prevention of certain diseases and disorders, for example coverage for all the individuals living in the society for free and without any exceptions. State governments are mainly responsible for the health promotion activities. Health promotion activities such as the prevention of AIDs have been widely